Junior customer success & support specialist

Help our clients win with skeeled.

Luxembourg (Hybrid)
Junior position (open to internship profiles if relevant)
Start date: As soon as possible

About skeeled

skeeled is the leading Recruitment Software in Luxembourg helping organizations hire better. We combine powerful recruitment software with real recruitment expertise.

Our Customer Success team ensures clients adopt our recruitment software successfully, become autonomous quickly, and get real value from the product — from day-one onboarding to long-term usage.

To support our growing client base, we’re hiring a junior profile to strengthen onboarding, support, and enablement.

The mission

Your mission is simple (but important): Help our clients go from “I just signed the contract” to “I actually know what I’m doing.”

This role sits at the intersection of:

• Onboarding new clients

• Product education

• Support & troubleshooting

• Content creation (User manuals, how-to guides etc)

You’ll work directly with Eric (our Head of Customer Success) and help turn product complexity into clarity.

What you’ll actually do

This role is built around three pillars.

1. Onboarding clients

You’ll help small and mid-sized companies get started on skeeled.

That means:

• Setting up workflows

• Configuring templates

• Connecting career pages and job boards

• Creating their first job together

• Explaining how to manage candidates efficiently

You won’t be thrown into client calls on day one.

You’ll:

• Shadow

• Learn

• Assist

• Then progressively take ownership

Eventually, you’ll run onboarding sessions autonomously for standard-complexity clients.

You’ll also use tools like Valuecase and Hubspot to manage onboarding projects and keep everything structured.

After some time, you will also have regular catch-ups with clients to ensure good use of our software in the long run.

2. Building our knowledge base

Right now, too much product knowledge lives in people’s heads, and we want to fix that.

You’ll help us:

• Translate and improve existing English documentation into high-quality French

• Create clear video tutorials (Loom-style walkthroughs)

• Connect knowledge articles logically so clients can self-serve

• Update content when new product features are released

The goal?

Less repetitive support. More empowered clients. You’ll essentially help build a self-service ecosystem.

3. Handling support

You’ll respond to:

• Client questions

• Applicant issues

You’ll learn to:

• Solve most questions independently

• Escalate when necessary

• Spot recurring themes and turn them into documentation

If you think support is just answering tickets, think again. It’s actually pattern recognition and prevention. That’s valuable.

The learning curve (we’re realistic)

You won’t master the platform in 3 weeks. A realistic ramp-up looks like:

• Months 1-2:
  Shadowing, platform deep dive, content work.

• Month 2-3:
  Co-leading onboarding sessions.

• Month 3+:
  Running onboarding autonomously for standard clients.

You’ll learn the product from multiple angles:

• Live meetings

• Recordings

• Documentation

• Content creation

• Support tickets

That repetition and approach from multiple angles builds expertise fast.

How we’ll measure success

This role is measured on quality, not quotas.

We care about:

• Client onboarding satisfaction

• Clarity of your communication

• Ticket resolution quality and speed

• Progress in mastering the platform

• Volume of onboardings supported (tracked, not pressured)

We want clients to feel confident, not confused.

Who you are

This role is perfect if you:

• Learn fast and enjoy mastering tools

• Communicate clearly and confidently

• Like explaining complex things simply

• Are structured and detail-oriented

• Enjoy helping people

• Can switch between calls, writing, and problem-solving

You don’t need years of experience, but you do need reliability, attention to detail and clear communication. The objective is that you are autonomous quickly.

Must-haves

• Fluent French and fluent English (non-negotiable)
  You’ll create content and speak with clients in both languages.

• Strong written and verbal communication

• Comfortable with digital tools

Big plus

• Luxembourgish and/or German

• Exposure to SaaS, Customer Success, or Support

• Experience creating tutorials, documentation, or videos

• Curiosity about AI tools that help structure and summarize content

Our recruitment process

• Online application

• Video interview

• Assessments

• Interview with our Head of Customer Success

• Interview with our founders