Description de l'entreprise
A fantastic opportunity has arisen for a Reservation Agent to be part of a Cluster of 4 properties in Luxembourg, including 2 Novotel, 1 Novotel Suites and 1 Mama Shelter for a total of 665 keys
Accor, a global leader in the hospitality industry, offers a unique opportunity to drive commercial success in one of its most dynamic and brand-diverse clusters—right in the heart of Luxembourg, a location known for its international character and strategic business landscape.
Description du poste
What Will You Be Doing
- Assist in processing individual and group reservations by email and telephone for a cluster of four midscale hotels
- Support the reservations team with data entry and updates in systems such as Opera and ResaWeb
- Answer guest inquiries in a professional and courteous manner (room availability, basic bookings, directions, special requests)
- Help ensure reservation details are correctly communicated to Front Office and hotel teams
- Collaborate with Front Office, Sales, and Revenue Management to understand hotel operations and strategies
- Learn how reservations contribute to revenue optimization and guest satisfaction
- Share observations and guest feedback with the team to support continuous service improvement
What You Will Gain
- Hands-on experience in a centralized reservations department
- Exposure to hotel systems, procedures, and interdepartmental coordination
- Development of professional communication and customer service skills
- A strong understanding of how reservations support hotel performance and guest experience
Qualifications
- Currently studying Hospitality, Tourism, or Hotel Management
- First exposure to hotel operations through studies, internships, or part-time experience is a plus
- Comfortable communicating by phone and email; friendly, polite, and customer-oriented
- Team player who enjoys working in a multicultural environment
- Eager to learn and motivated by guest satisfaction and operational support
- English and French – professional or advanced level (German is a plus)
- Interest in hotel systems; knowledge of PMS or reservation tools (Opera, ResaWeb, Delphi) is an advantage but not required as training will be provided
Informations supplémentaires
Visa requirements: The applicant must be legally eligible to work in Luxembourg. The hotel is unable to assist applicants in obtaining this European work permit.
