This position is based at our Luxembourg headquarters and require regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment.
The EIB, the European Union's bank, is seeking to recruit for its Inspectorate General Directorate (IG) – Complaints Mechanism Division (CM) – Complaints Handling & Admissibility Unit (Complaints&Admissible), at its headquarters in Luxembourg: TRAINEE
Duration: 5 months (fixed start date: 1st March/April 2025)
(With possible extension up to 6 months if required by University)
Please note that, as marked on our Webpage, only applications from nationals of the Member States of the European Union, as well as citizens from countries that have been officially granted candidate status to join the EU, can be considered (Albania, Bosnia and Herzegovina, Georgia, Moldova, Montenegro, North Macedonia, Serbia, Turkey and Ukraine).
Please note that applications from students under the Erasmus+ programme cannot be considered.
Please note that you are requested to limit your applications to a maximum of three traineeship publications. We will only consider and retain the first three applications submitted.
Objective of the traineeship
The traineeship is intended to:
Support the Complaints Mechanism Division (CM) and the Complaints Handling and Admissibility Unit in the complaints handling as well as with the existing workload,
Contribute to the compliance review function, dispute resolution and outreach activities for internal and external purposes,
Support the implementation of the existing policy and procedures. You are not expected to conduct any complaints handling by her/himself, but will support the relevant officers. As such, s/he will be involved during the different stages of case management and therefore be offered a learning opportunity regarding the public accountability of the EIB Group.
Responsibilities
Under the responsibility of the relevant (Senior) Officer, you will contribute to the implementation of the EIB-CM Policy and Procedures by helping to support the complaints handling as well as other tasks.
Further, under the responsibility of the relevant officer(s) you shall support the handling of specific complaints in:
Gathering and reviewing internal and external information pertinent to the case;
Establishing the relevant regulatory framework concerning the issues raised by the complaint;
Engaging with the relevant stakeholders, whenever appropriate;
Providing support in the area of communication and preparation of promotional material and related events organised by the Division.
Academic qualifications and professional skills
Final year of studies or University degree in law, political science, sustainable development, environmental or social studies, economics, business or public administration, EU studies or any related field;
Knowledge regarding accountability/complaints mechanisms, environmental and social impacts, international organisations and/or relations with civil society organisations would be an advantage;
Very good analytical and problem solving skills
Ability to summarise and present information with attention to detail
Ability to draft clear and concise reports
Committed team-player
Good interpersonal and negotiation skills
Flexibility and reliability, result orientation
Excellent knowledge of standard Microsoft Office tools;
Excellent knowledge of written and spoken English and/or French. Knowledge of other EU or non-EU languages would be an advantage.
Competencies
Find out more about EIB core competencies here
By applying for this position you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorized disclosure of any information or any damage to the EIB Group reputation.
We are an equal opportunities employer, who believes that diversity is good for our people and our business. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.
Applicants with specific needs are encouraged to request reasonable accommodations at any stage during the recruitment process. Please contact the EIB Traineeship Recruitment team hr_traineeship_recruitment@eib.org who will ensure that your request is handled.
Your application may be used for another campaign.
Please note that deadline for application is on the 27th November 2024.
More information on our EIB Traineeship Programme and Provisions for In-service training can be consulted on our EIB website; https://www.eib.org/en/about/careers/categories/traineeship-and-graduate.htm
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