INTERNSHIP - Customer Service (Branch Network)

To support the teams in our branch network, we are looking for an intern to assist with customer service. This internship is for a duration of 6 months, starting in September 2025. Please note that only applicants who can provide an internship agreement from their school will be considered.

Your Mission:
As a branch intern, you will gain hands-on experience interacting with ING Luxembourg clients in our branches. Your main responsibilities will include:
Welcoming clients in the branches
Handling returned mail (customer responses, mail returned by the post office, etc.)
Ensuring the proper execution of all administrative and/or operational tasks necessary for the smooth running of the service
Providing day-to-day banking support to the team

Your Profile:
Knowledge and Experience:
Bachelor’s degree (minimum Bac+3) with a focus in economics or finance.
First experience in the financial sector will be considered an asset

Skills:
Strong interpersonal and commercial skills
Genuine interest in the world of financial institutions and businesses
Autonomy and proactivity
Attention to detail
Proficiency in IT and office tools, particularly Word, Excel, Outlook, and Internet

Languages:
Fluency in spoken and written French and English is essential
Knowledge of any other community language (Luxembourgish, Dutch, German, etc.) will be considered an asset

Your Work Environment:
With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our individual and professional clients a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve approximately 38.4 million customers, businesses, and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans, and mortgages for retail and private banking clients, whom we serve primarily online and through our branch network. For our wholesale banking clients, we provide lending, sustainable finance, payment and cash management services, and fund services.